Be welcoming and helpful. That is our motto and the foundation that our Customer Service team is built on. We pride ourselves with being problem-solvers and use every interaction with our customers as an opportunity to show our expertise and provide industry-leading support.

Our Customer Service teams are critical to the day-to-day operations at Clarks. Whether directly interacting with our customers on the Consumer Services team, serving our wholesale partners on the Wholesale Customer Service and Customer Operations teams, or supporting our order fulfillment process on the Demand Fulfillment team, we are determined to make every Clarks experience as easy, efficient and enjoyable as possible.

We work endlessly to delight our consumers and reinforce their faith in our brand. Our exceptional Customer Service professionals are positive, patient and always put our customers first. If you want to work in an energetic, fun and appreciated environment, the Customer Service department is a great fit!

Benefits

Enjoy a rewarding, developing career in an exciting and dynamic global business.

We understand that our benefits package is a critical part of your decision-making process when considering an opportunity here. To attract and retain top-notch talent, we’re proud to offer a comprehensive and competitive array of benefits for our employees and their families.

Our benefit plans are designed with an emphasis on wellness and well-being. The benefits offer a comprehensive coverage which includes preventative care as well as coverage for unexpected illnesses and injuries. The work/life benefits are designed to assist you in achieving this important balance.

Our benefits are a reflection of our culture that provides our people with the tools and knowledge to help them succeed in their personal and professional choices.

Medical, dental and vision plans

Clarks offers a variety of medical, dental and vision options to cater to our diverse group of employees. 

401(k) saving program with employer contribution match

Clarks matches dollar for dollar the first 3% of the employee’s contribution and another 50% on the next 2%. The plan is fully vested from day one.

Life and supplemental life insurance

Clarks provides a life insurance policy for employees that equals one time their annual salary. Employees have the option to purchase additional supplemental life insurance for themselves, spouse, partner and dependents.

Tuition reimbursement

Clarks fosters personal growth and development and will contribute to the education expenses for job related degrees and programs.

Computer purchase program

Clarks offers full-time employees an interest free loan for the purchase of a personal computer, laptop or iPad.

Pet insurance

Clarks offers discounted pet-insurance premiums through a national program.

Employee discounts

Clarks employees receive a discount on all company merchandise. In addition, employees are eligible to participate in our Perks at Work program, which offers exclusive discounts for local restaurants, personal travel, recreation activities and much more!

Clarks University

Clarks employees have the opportunity to participate in development and informational sessions through our in-house university.

Wellness program

Clarks provides a comprehensive wellness program to educate and assist employees on their personal health journey. Programs include nutritional seminars, exercise programs, gym discounts, and much more.

Onsite gym, café and free parking

Our state-of-the-art fitness center includes ellipticals, treadmills, stationary bikes and more. Free fresh coffee and water is available each morning and local restaurants serve lunch in our café through our partnership with Fooda. Lastly, our facility offers free onsite parking to employees.

Casual dress code

At Clarks, comfort is a priority. We are an industry leader in comfort footwear and want our employees to be comfortable while at work. Clarks has a business casual dress code and jeans are acceptable.

Star Makers

Passionate, enthusiastic, super-helpful: everything we love and everything we look for in people.

You’ll be joining Clarks at an incredibly exciting time. We’re growing like never before - moving into new markets and attracting new customers with stylish, comfortable products. There’s a lot going on, and a lot still to be done. That’s where you come in.

We’ll encourage you to develop personally and professionally, as we give you all the tools you need to build on your existing skills and gain new ones. You’ll be able to identify areas and opportunities for development in Performance Development Reviews with your manager, and know what you need to achieve personal success.

Clarks University is our dedicated intranet site, that gives you easy access to a whole range of material and solutions geared to your development - including workshops, online courses and leadership articles. Our Learning and Development team also works with department managers to do assessments and suggest learning solutions to enhance your skills and encourage your career development

Join Us

Consumer Experience Representative

  • Location: Waltham, MA
  • Closing date: 08-30-2018
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